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Papua New Guinea, Port Moresby
1 Level
685 Review
43 Karma

Review on Mezonn by James Cash

Revainrating 2 out of 5

Failure of Mezonn Online Store to Live Up to Expectations

I was eager to use the Mezonn online shop for my most recent camping excursion because I am a huge outdoor enthusiast. I was, however, utterly let down by the entire encounter. First of all, the website's interface was unintuitive, making it challenging to navigate between the various categories and goods. Finding the specific item I required was frustrating, and the search function wasn't much use either. Second, the products I got were of poor quality. I purchased a tent and sleeping bag, but they were both of poor quality and didn't last very long on my camping excursion. The sleeping bag zipper snapped after only a few uses, and the tent poles were weak and easily bent. Last but not least, the customer support was unresponsive and unhelpful. I made an effort to get in touch with them to discuss the problems I had, but I never heard back. The reality that they didn't take customer satisfaction seriously was disappointing. Overall, I had a very bad experience with the Mezonn online shop and would not suggest it to anyone. Major letdowns included their unresponsive customer service, poor website interface, and subpar goods.

Pros
  • Wide variety of equipment for athletics and outdoor activities.
Cons
  • Outside of sports and the outdoors, there is not a lot of product diversity.