I like how user friendly it is. It's easy to navigate and has all of the information you need at your fingertips. It also has an internal system that allows employees to work with other departments within the organization. Some of the features are very basic and could use some improvement. I do not know if this was intentional or not but sometimes the search feature does not update properly, so it can be difficult to find certain information quickly. If you are looking for a tool that will help to manage reviews and feedback from guests, then this is a great option! We have been able to keep track of reviews we receive from guests and respond to them in real time.