I like how easy it makes my job as well as our customer's jobs easier! It does so much more than we thought when first looking at this software package. The support team are always willing to help us out if there is anything they can do better or differently. Sometimes things go wrong but their response time is amazing - very few days passed before someone got back to me about what had happened. There isn't really something negative right now though? If anyone needs some new features added then please ask them because sometimes people don't think through everything fully beforehand which could cause problems later down the line. This helps save money from having to use different systems (which would be costly).