I like how easy it is for me as an admin user, even with limited computer knowledge! It's very intuitive which makes training so much easier than other software that requires more advanced skill sets in order complete simple tasks such as adding new vendors or entering orders/customers info etc.. There are some features i would love if they added into future versions but all can be accomplished through their support team easily enough (and free). The customer service has been great too from them - always willing to answer questions and assist you when needed. Nothing specific at this time however there have not been any problems reported either nor do we anticipate issues going forward. We had several staff members who were previously working off paper files only now able to work efficiently using flower shop online instead since its faster plus less prone to errors due to lack of physical documents scattered about our office environment.