Header banner
Revain logoHome Page
Jamie Sanchez photo
Albania, Tirana
1 Level
500 Review
0 Karma

Review on ✈️ Travel in Style with BaBylissPRO Nano Titanium Travel Dryer, Blue! by Jamie Sanchez

Revainrating 5 out of 5

Five stars for product, one star for customer service

I've owned probably three of these units over the years (previous models were red instead of blue) and I like their power and compactness. I've used one of these as my main hair dryer for the last ten years as it works great and fits in a drawer in my bathroom (regular hair dryers are too big for a drawer). When my last red BaByliss Travel Dryer finally gave up the ghost, I ordered this one. Unfortunately it didn't come with a concentrator attachment and I had already thrown away my old dryer so I couldn't easily swap out the nozzle. I first contacted Revain to see if I could get some advice and was told to contact the manufacturer. I called Conair (manufacturer of BaByliss products) on customer service number 800. After more than 30 minutes of waiting I finally got a real person. I gave her the product number and serial number of the hair dryer and was told that the product did not come with a concentrator attachment. I told her every other BaByliss street dryer I've owned had one, with a hub nozzle that was listed as a part in the instructions in the box and a picture of it in the manual. She offered to send it back to Revain but then I wouldn't have a hair dryer while waiting for a replacement. Conair's wife then said she would make an inquiry, wrote down my details and said to call back next week Wednesday or Thursday. So we wait. I will update this review when the issue is resolved.

Pros
  • Handy item
Cons
  • Something's wrong