I like how easy this software makes troubleshooting networking issues when everything else seems failed; especially with our business class internet connection! There are some things we can't do at all such as ping from one computer/browser window to another (for example).
It would be great if they could add an option for multiple computers / browsers running simultaneously so there isn't always lag time while trying different methods out - but maybe thats just me being impatient haha!! We've been able solve quite alot of problems using the features included right away without having to wait days until someone comes along who knows what theyre doing.