I'm revising this review because Tekatron sent me an email explaining how to reset and asked me to try it! It worked! The seller is very responsive to customer feedback and I really appreciate it. Now that the headphones are working, the sound is superb - the bass isn't too heavy, the top notes are audible. I haven't worked with them yet, but I'm sure everything will be fine. That's what I wrote in the beginning so if something like this happens to you be sure to contact the company or request a review of the product so they will get back to you to buy this product they seem great, if they are delivered in perfect condition. However, many other buyers, like me, have been sent defective headphones. I don't know if I want to try returning them and get a different set or just return them for credit or bite the bullet and pay for something more expensive which I hope will come working.”
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