The most useful feature is that it has easy access to all my data which I can use in other applications as well. I have multiple databases that are linked through it so it helps me to be able to look at the source of the problem without having to go back into each database. Sometimes when I log in I get confused about what to do next. I have no idea how to change my password or anything like that. This software makes it easy to see the source of the problem if there is one. I am looking at our manufacturing processes, comparing them to our competitors. It also gives me the ability to input changes to our systems. I am able to make changes to these programs using this software and then easily implement them.