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Iceland, Reykjavík
1 Level
685 Review
55 Karma

Review on 🕹️ TP-Link Archer C9 AC1900: High-Speed Dual Band Gigabit Wireless Router with Beamforming, Ideal for Gaming and Extended Range by Jose Smith

Revainrating 1 out of 5

Warranty exchange is NOT customer friendly.

I've had it for a year and three months. He just died. Rebooted several times, checked all connections and power supply. Nothing. I received phone support from TP-Link after several attempts. After connecting, the person helped, but the router burned out. This is where it gets sad. He passed the information about my RMA (refund) to the people who deal with it at the company. You have two days to come back to me. My home business depends on a working Wi-Fi router. The RMA team got back to me with the process of getting a new one (now 5 days without). It's not easy, send us the dead, that's replacement. It should have taken longer and my credit card number. I went to my local major electronics store (there aren't many left) and bought a Netgear router. Now I'm back in business. I will no longer be using TP-Link products and just want everyone to know how they handle the warranty exchange. fix my problem. I used the method he suggested and heard NOTHING from anyone in the company. I gave them a second chance and no one lived up to my guarantee. I would not use this device again.

Pros
  • Easy media sharing with 1 USB 3.0 port and 1 2.0 port for easy network sharing of printers, files and media
Cons
  • Lots