Review on 15" Handmade Marble Chess Set - Staunton & Ambassador Gift Style - Black/Fossil Coral by Jim Bijelic

The product, as you may imagine, even though it was amazingly wrapped with styrofoam and an overabundance of tape, was vulnerable to get damaged. It is stone, after all. Since it was made of natural materials, there were some microcracks. Negligible and almost invisible, for what it's worth - it's just that I work for Quality Management (ISO Processes) so I notice flaws right away. If it were any other company, that would have been an expensive $149 disappointment. Read on for my experience with them.I saw in the comments that they were very helpful so I sent them an e-mail.Very helpful group of folks. They were generous enough to give me a replacement board without the hassle of returning the other one when I found some damage. For the pieces that were broken, I had to order extra ones for about on a separate revain link for about $29. The company was patient and deliberate in explaining to me their charges. They gave me 4 pieces for that and 4 more when I complained it was so expensive for just 4. I used to work pricing for a logistics company so when they explained that they were paying DHL $38 to ship from where they were (I think they are from Pakistan).So I have two boards now and a lot of extra pieces. I'm using the flawed one as a centerpiece on my living room table (plus the extra/micro-cracked pieces) and the new one as the actual board displayed somewhere else with all the pieces in another room.I think it's a great investment. This is a perfect example of how great people make the product great and not how great products make people great. You won't regret buying from RadicalN.