Review on Hiboy MAX3: The Ultimate Off-Road Electric Scooter For Commuting And Travel With 350W Motor And 10" Pneumatic Tires. by Jonathan Cartwright

So I bought a pair of these, great scooter for the price. However, after five months, one of them won't turn on. So I reached out to HiBoy customer service, didn't know what to expect or to hear back from them at all since it's been five months. To my surprise, they responded pretty quickly. After a few emails back and forth, they determined it was a battery issue. They said they would send a new battery right away, but it would take some time since their warehouse in the US was out of stock. But a few weeks later, I received the new battery. And they also sent videos on how to remove and replace the batteries. It took about 30 minutes to swap the batteries. Now it's running just like new. Would've given five stars without this incident. GREAT CUSTOMER SERVICE TEAM.