Review on 🍽️ Sharp SMD2489ES 24" loT Microwave Drawer with Black Glass, Stainless Steel Finish - High Capacity, 950W Power, 11 Levels by David Gonzalez

We bought this microwave to complete our newly installed island and had high hopes for it. We liked the look and the top accessible control panel. I'm not sure we'd ever really use the Alexa integration or the app, and the wave to open is pretty tricky to activate. Also, the Wi-Fi connection was not automatically reconnected when the microwave restarted, but this could be due to a heating issue. As the title suggests, the microwave stopped heating for the first week, which was the most frustrating customer service interaction I've ever had. . On my first call, the young man condescended to me because he was sure I'd left the microwave on demo mode. When I assured him I didn't, he walked me through the steps and had me turn on demo mode and then turn demo mode back off. The device began to heat up again and he smugly let me get off the phone. I hung up angrily but hoping that would fix the problem man I was wrong. Over the next week, the unit stopped heating about once a day. I switched it to demo mode and then exited (at least 25 key presses total) which fixed the issue in most cases. In the end I became disillusioned with the work and it wasn't as successful anymore. In one instance I had to toggle demo mode on and off 5 times and unplug the unit to allow it to heat up again. The second call to Sharp's customer service led me to a woman with an absolutely horrible connection. I only understood every other word that made me guess what she was asking about and eventually she started answering for me. When she put me on pause the music didn't stop, so I knew the connection issues were on her side. She finally informed me that a Sharp repair technician would call to schedule a repair at my home. The next day I got a call from Sharp and was told there was no technician available in my area. This was the last straw, I contacted Amazon to return the unit and they were incredibly helpful including sending me a box because I didn't have a box big enough to fit in the microwave. I'm usually skeptical of reviews like mine. Every company has some quality issues and I would like to believe that this is an isolated case of a bad product that escaped Sharp's quality control procedures. If customer service had been more helpful, perhaps we could have isolated the problem and been happy with the microwave for years.