Review on WeDispatch by John Bailey

We are able to reach customers in their own language, using their preferred channels (social media, email). With this tool we have been able to save a lot of time, as well as improve customer service by reaching them with more personalized messages. The interface is very intuitive, and I can say without any doubt, it's one of the best tools for customer communication. It has helped us increase our customer satisfaction. A couple of things I would like to see improved: 1) the app should be available in Spanish, which is currently not the case; 2) the tool should include an option to connect directly with the customer through WhatsApp, Facebook Messenger or other social networks. We are able to solve problems directly with our customers, and respond to their needs and questions in real time. We also receive feedback from our clients about our performance, so that we can.