I like that it's very user friendly, easy for new users (and even seasoned ones) to use with ease! It also has some great features such as being able to track tasks easily once you have set them up in your account which makes tracking progress much easier than using excel or other software solutions out there. The only thing i dislike about this platform so far are all of their templates/templates we've used haven't been updated since 2016 - they need updating!! Also sometimes when trying to send emails from within our CRM system issues can arise where surwaye will not let me edit my email address details until after sending an e-mail through the website itself rather then having access directly via crm etc - just something worth noting if its causing any problems at present but otherwise no real complaints yet really. Tracking projects effectively and efficiently now possible without needing multiple spread.