I like that it is easy for novice webmasters who do not know how computers work at all (myself included) in order understand what we need without having us go through dozens of other sites before finding one which makes sense! There are many more features they could add such as hosting multiple domains from different servers but this has been great so far with only minor issues here once every few months where i have needed help resolving them within minutes via chat support - nothing major though just small problems getting my site up quickly again after being down due too some bug/issue etc., no downtime thankfully yet either because its working well enough now even when there IS an issue sometimes if you pay attention fast ;).