The Omni team is very responsive, quick with communication & always willing/able answer questions or concerns we have about their product! They're not afraid of asking for feedback nor do they hesitate when it comes time give suggestions in order improve our workflows within your platform as well expand upon new features you'd like included into future releases - which has been huge!! I highly recommend using them if looking out omni-channel options available today.
Nothing really so far just some minor growing pains but nothing too major either :) As mentioned above this would be great integration wif other SaaS platforms such omnify / cartology etc..