The pen came in good condition. There is some sort of spring-loaded construction under the cap that makes removing (and replacing) the cap very difficult. The color is much darker than described and the lines are blurry no matter how lightly you apply the pencil to your brows. In general I was disappointed and will continue to use the Anastasia pen until I get the courage to do my eyebrow tattoo. I'm glad I tried it, but overall I was disappointed. The quality just doesn't match for that much money. I would not recommend it.
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