FairyHaus may have a lot of neat ideas for tidying up the house, but their customer service has been a major letdown for me. To begin, their website has a cluttered layout that can make it hard to discover the information you need. In addition, several customers have experienced shipping delays of up to several weeks with this company. The quality of their customer service, however, is a major problem. They offer a support team, but their responses are often delayed and unhelpful in my experience. It seems that new clients are given more attention than current ones, and I have occasionally had my complaints go unaddressed. I've also noticed that similar things may be purchased elsewhere for less money, despite the fact that they are of a higher quality than the ones they sell. While FairyHaus could be a helpful tool for household management, the quality of their customer service and the expensive cost of their services leave much to be desired.