I like kynesis as it is very simple to implement in any business process,it also has great dashboard which can be used for monitoring your KPIs/metrics at all times with no need of additional tools or configurations required unlike other products available out there currently! Nothing much that we dislike about this product but would love if they make their UI more interactive by adding chatbots etc so people who are newbie will have an easy access point where one could get support from expert advisors without having technical knowledge themselves! Great tool overall!! We were looking into solving our needs related analytics problems such as improving customer service levels through data mining & recommendation engines using machine learning techniques along side traditional methods (analytics).