I like how easy it was for me (a beginner)to set up my own email account from scratch! The most difficult part of this process seemed to be figuring out what all these options were in order to make sure everything worked right away when i first installed postifx. There are some features which have been removed or changed since last time we used them but overall its still great software/website!! Setting things up took about 10 minutes while getting help with setting stuff up would take another hour if not more so you can't expect someone who knows nothing to do anything quickly because there isn;t much they could possibly know without asking questions themselves. We use our emails primarily via gMail & Gmail web interface. For us, being able to send mass messages has saved countless hours over using other solutions where each person had their individual "email".