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Ethiopia, Addis Ababa
1 Level
691 Review
58 Karma

Review on OTUAYAUTO by Doug Hammett

Revainrating 2 out of 5

My Frustrating Experience with OTUAYAUTO: Low-Quality Products and Unsatisfactory Service to Customers

My recent interaction with OTUAYAUTO was extremely aggravating, and I feel obligated to relate my story as a cautionary tale to others who might be thinking of purchasing automobile replacement parts from their online company. At first glance, I was very impressed by both their website and the variety of things that they had available. Nonetheless, my elation was immediately replaced by regret when I discovered that the things I had ordered were of low quality and did not suit my vehicle as expected. When I reached out to their customer care team for assistance, I was met with a complete lack of empathy and a dismissive attitude instead of getting the aid I needed. It was very evident that they did not care about my problems or whether or not I was satisfied with the things that they offered. When I tried to return the things, however, I ran into even more difficulties and delays, which made the situation much more frustrating. Because the procedure was difficult and time consuming, I was left feeling even more annoyed and dissatisfied with OTUAYAUTO. My overall impression of this online company is that it sells low-quality items and has mediocre customer service. I would not recommend shopping here. If you are thinking of utilizing OTUAYAUTO for your automobile replacement parts, I would strongly recommend that you reconsider your decision and look into other available options.

Pros
  • Outstanding service to one's clients
Cons
  • More in-depth product descriptions would be beneficial to provide on the website.