We had been using for about 18 months, but then switched to other providers because we needed more services (like web hosting). I heard that they were switching back to being all in one! So far so good - haven't seen any issues yet from our previous experience with them. My only issue is the pricing plan was quite high before; now it's comparable, if not better than most of their competitors. The main benefit is convenience - having everything under 1 roof/domain which cuts down on time spent searching everywhere online. The support team is very helpful, responsive & knowledgeable about their product line as well! I have had no issues so far using Gogo Guest for our hotel guests at my property in Florida during hurricane Irma (September 2017). It has been an overall great experience thusfar since we implemented this system last year to enhance guest experiences by providing them wi fi access while they are staying here via self check ins or through connecting devices when checking out of hotels/motels etc..