Item arrived as shown - no issues with assembly, packaging or product itself. All gold is gold and velvet is what I expected/wanted. The benefit of a pillow this firm (not flimsy/sinking into the material) is that it holds its shape well and can soften within a year of use. The downside is that if I want to relax in it, I need an ottoman or something else in addition to the chair itself. I would buy it again if needed and can still recommend it. A solid armchair that really suits my room!
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