The most important thing is for me personally, I can trust them with all my results from blood work-up and urine tests which are very critical information when you have symptoms or health problems like myself! Also they give an immediate answer by emailing back quickly even though its during their weekend hours in many cases as well - this also helps because if it was any other facility we'd get no response at times so now i'm not worried about what might be going wrong since everything's being addressed promptly.