The ability for us (and our clients) see what we are working at any given time without having an email open or phone call going through was very helpful! There isn't anything I dislike about this product; it does everything they say so far has been implemented/working correctly since day one of their launch date back when things were first being set up & getting used by everyone involved who's now using them daily - which includes myself!! It works great together wtih Excel / Powerpoint presentations too if needed but not required because there really aren’s many problems associated once properly setup like other programs out here do today already have issues such as missing files etc.,etc..