Review on π Premium Gray NeatDesk Desktop Document Scanner and Digital Filing System for PC and Mac β Enhanced Bundle by Jaya Walsh
The item is fine. CUSTOMER SERVICE. VERY BAD!
While I like this product, I don't like the lack of customer service. I contacted Neat a week ago because the scanner doesn't work with the nice new software I downloaded (you don't get the CD anymore) and I need help to figure out why it's not working. I received an automated response that someone will respond to my query in 3 days. Today is 7 days, no reply! I will be contacting Revain today to inquire about returning this product. .I should also mention that I had a PROPER DESKTOP SCANNER (it was my second purchase) for 4 YEARS when the first one stopped working properly. The only way to get customer service was to pay $39 for customer service. Just so they tell me the equipment is broken. They couldn't fix it. I guess I should have learned from that experience but I decided to give them a second chance. BIG MISTAKE!
- Turn paper into actionable information Automatically extracts important information from scanned receipts; can be exported to Quicken, Excel and PDF Scans are digital copies accepted by the IRS, simplifying tax preparation Scan up to 10 receipts, 10 business cards and 10 documents at a time, or one document per 50 pages Designed for OS X For viewing and Feeling of applications you use every day
- Ugly packaging
New products
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