The best part of this app is it's ease to use, which makes me feel like I'm not using my phone for work! It was easy enough so anyone could learn how to navigate through all its features quickly without having any training or help from an employee in our office (which would be nice!). Sometimes when you are trying to send out messages/emails there can sometimes get stuck at "waiting" but after about 5-10 minutes everything will go smoothly again. This has been helpful because we have people who do things differently than others around here with different phones / computers etc., thus making everyone able to communicate effectively within their team members' comfort level while still being efficient as well.