Review on UMAI by Derek Helvie

Name: UMAI
Item: UMAI
Rating: 5

November 07, 2022

Great solution for managing room reservations and front desk operations

The system has been very easy, intuitively simple with many features that are not available in other systems we were looking at previously - it's also really reliable! There isn't much I dislike about this product so far but if there was anything then probably would be lack of more advanced reporting tools or maybe some customization options could have improved our experience even further? We're solving problems like guest tracking by creating custom reports which help us understand how customers use different areas within hotels etc., as well improving overall service levels through better staff training programs (and providing feedback).
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Pros

It is intuitive to learn quickly compared against most new hotel software products where you need someone experienced for 3 4 weeks before they can properly train their team members because everything just works out right away without any prior knowledge required.
It provides an excellent overview across all departments/functions throughout entire organisation including sales & marketing functions too making things easier when planning strategies

Cons