The best thing about this software is that it has all of our customers contact info which makes contacting them so much easier! I dislike how you cannot change fonts or font sizes within certain fields like quotes & invoices (i'm sure there's an option somewhere but i haven't found it yet). It can be very confusing to navigate at first because everything looks different from each other - especially when they've changed their layout since we started working here 4 years ago!! Also sometimes if someone changes something by accident then nothing happens until after another person saves/changes what was originally saved incorrectly. This program allows us as employees who are constantly changing jobs throughout my career have one place where everyone knows exactly what needs done next week etc.. We also use it during breaks time too instead of emailing back n forth between coworkers just having reminders sent out via text.