I like how easy it was for us to use the service and its accessibility to our entire team. The support team is also great, always there when you need them. They will help however they can to make sure your needs are met. There are few things I don't particularly like about the product. I wish they had more templates available. For example, we couldn't really find anything to use with the sales process. It's pretty straight forward though once you figure out what you want to do. You're able to have an automated way of handling tasks that used to take up time manually.