I love how quick it was to set up, very straight forward process for getting bugs reported through this platform. It's also pretty easy to add new features if they are requested! Not much dislike here but just keep adding more categories as you go along with development of your app/site so we can report issues faster than before (we have multiple clients who use our service). We've been using snaflu since launch time back when there were less options available out there - now its one of those tools everyone should consider including their apps or websites.