I like that it's easy for me as an admin user, but also has good options/features set up so non admins can use them too! We are using this product along with our other backup solutions at work (as well). It works great together! There really isn't anything bad about ctera hybrid backups - they're pretty simple once you get used too their interface which we have had zero issues in regards t othe system being down etc.. They've been working very hard recently adding features such us deduplication capabilities; however there hasn’t yet seen any real improvements made when comparing back ups from before vs after those changes were added by CTERA team members themselves(which was nice!).