The customer service is top notch, the quality of product is great, the price is very reasonable compared to other companies. I dislike that the form cannot be designed with MS Word or similar software as you would normally design a form in these type of programs. So it has to be created completely from scratch using DesignSnPrint's online editor which can be difficult if you are not used to creating your own forms. Just use their template library and create your form there. It will save time and give you more control over the final look and feel of the finished product. I am solving the problem of sending out surveys to customers for feedback and collecting their responses.