Review on Airthereal Replacement True HEPA Filter For Pure Morning APH260 Air Purifier (2-Pack) by Jessica Hall

I bought two units of airthereal air purifier from ebay back in 2020 during the fire season here in California. I believed it did the job of cleaning air inside the house . One unit is between my family room and kitchen while the other one was in the living room . I Had a problem with one unit 6-8 months after I bought the units. I changed the air filter though it didn’t tell me to change it. I called customer service and before I could return the call my issue got resolved for whatever reason. Anyway, something happened this May 2022. So I ordered new air filters and that-again didn’t work . So I called customers service . I returned the call and spoke with Maria . She tried to trouble shoot by telling me to clean 3 holes in the back, which I did while talking to her. Didn’t change a thing . My purifiers fan was working on high and air level /numbers shows over 160 . So Maria suggested that I get a picture of the machine with numbers and product info and she’ll get back to me as to how to proceed . I emailed with Maria then the follow up was with Terry. I was given 3 options to resolve my issue and I opted for getting a replacement unit. The Customer service I received , from my first phone call thru email exchanges has been EXCELLENT! Their emails were very nice to read too , showing they care about their customers. I received my replacement air purifier just yesterday and I’m using it already ! I will for sure be a repeat customer - nothing tops having excellent customer service which shows a buyer that the company is good!My sincere thanks to TERRY and MARIA for giving me a wonderful customer experience and for resolving my issues . Your both an asset to your company !Sincerely,Maria Flores