Item arrived in a huge box with air pockets but was 100% unprotected. I took it out of the box and put in new batteries to see how bright the product would be. Within 12 seconds the light began to dim and then went out completely. I put in a new set of batteries but it still doesn't work. Broke straight out of the box. I was very upset with the lack of control knob attachment and a few extra wires. Where should I put all this?
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