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Montenegro, Podgorica
1 Level
734 Review
54 Karma

Review on Tiergrade by Nick Griffith

Revainrating 3 out of 5

Tiergrade Proved to Be a Disappointing Experience

My time spent shopping at Tiergrade's online store was below average, which is disappointing to report given my position as a product manager. Despite having a website that was easy to navigate and offering prices that were competitive, the quality of the products and the customer service left a lot to be desired. The quality of the products I ordered was subpar, and they did not live up to the promises made in their product descriptions. After making a request for assistance to the customer support department, I received responses that were unhelpful and condescending. It was clear that the company did not place a high priority on the happiness of its customers or appreciate the business they brought in. In addition, the process of shipment was incredibly sluggish and aggravating. The delivery of my order took significantly longer than anticipated, and the tracking information that was supplied was both inaccurate and ineffective. Tiergrade is not a brand that anyone in need of dependable electronics and peripherals should consider purchasing from, according to my perspective as a product manager. The cheap prices may be enticing, but considering the low quality of both the products and the customer service, it is not worth taking the risk.

Pros
  • Cool
Cons
  • inconsistency in the merchandise descriptions' level of detail