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Netherlands, Amsterdam
1 Level
705 Review
31 Karma

Review on Guidecraft by Tony Miller

Revainrating 1 out of 5

The Subpar Quality and Service of Guidecraft

I recently bought a set of children's furniture from Guidecraft, and I was really dissatisfied with both the product's quality and the business's customer support. One of the chairs had a significant scratch on it when the furniture was delivered, which is evidence of poor quality control on Guidecraft's side. I asked their customer support team for assistance, but they were unhelpful and condescending, leaving it up to me to fix the problem. Overall, I wouldn't suggest Guidecraft to anyone searching for high-quality goods and attentive customer care.

Pros
  • Customer support that is quick to respond and quite helpful.
Cons
  • Shipping times are too slow.