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Review on Xiaomi Mi Robot Vacuum-Mop Essential Robot Vacuum Cleaner, white by Agata Rudnicka ᠌

Revainrating 1 out of 5

I am very upset and the product is no good.

Everything is disgusting! Starting with placing an order and delivery, ending with a breakdown that cannot be repaired under warranty. 1) On February 20, I placed an order. Before paying, I changed the delivery date to 21. This is not readable in their system. I left safely to celebrate my birthday. As a result, the courier arrived when I was not at home. I'm calling tech support. There I was assured that they had transferred the order to 21 and everything would come to me. Almost immediately after that, I receive an SMS that the order has been canceled and the money should be returned to the card. I call tech support again. They say that they will have to place a new order when the money is returned to the card. On my birthday, I didn’t really want to spend a lot of time dealing with technical support 2) the vacuum cleaner arrived on 21. Worked great for a week. The mechanism for supplying water to the rag broke 3) in the technical support of market, they gave me a lot of non-working phones of service centers. The exchange was refused. Only agreed to return. Keep in mind that I bought it for 11, and now it costs 22 4) I killed a lot of time to go around service centers. In each, they told me that they only accept smartphones and TV under warranty. There are no certified service centers in St. Petersburg that will fix it under warranty As a result, now market technical support is not answering me in the support chat

Pros
  • Vacuum cleaner
Cons
  • Delivery, marriage, misinformation about service centers that do not actually accept robotic vacuum cleaners under warranty. Can only be repaired for a fee (breakdown after a week of use)

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