The support is excellent when you have any issues or questions they are always there to help out! I love that it's constantly updated so we don't feel like our website needs constant attention (which can be very time consuming).
We've used Cake for all three websites we currently manage - eCommerce Storefront, Blogger site AND an Agency Website for a local business in my town. Not only did Cake make creating these sites easy but also made managing them simple as well! None at this point :) It took some learning how each platform worked before getting started using cake however once setup was super quick.