The product seems to be working as it should, the only problem is that it came broken. It seems that there is some kind of crystal inside that was broken when you bought it. The photo shows the problem. A box is not enough to protect something that can easily break. UPDATE: After posting this review, I was immediately contacted by a customer service representative apologizing for the issue. They told me they would send me another light, which they did. This time the lantern was packed correctly. 5 stars only for the great service.
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