I like their team because they always provide me with great support even when my questions goes unanswered for some time (which happens sometimes). They give you an excellent overview of your project which helps during presentations, publication or grant writing process as well! Sometimes it would be nice if there was automatic translation function but this is not so bad actually! Overall nothing negative about them - everything's ok :) Just keep using them! This service has helped us manage our work better than without any services at all since we were doing almost no marketing until now apart from one blog post that gave little results back then.