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New Zealand, Wellington
1 Level
752 Review
68 Karma

Review on Mambe by Alex Jain

Revainrating 3 out of 5

Substandard Products and Unreliable, Unprofessional Customer Service

My experience with the Mambe business left me extremely dissatisfied, despite the fact that I am an expert in DIY projects and a frequent enthusiast of the outdoors. My feelings of frustration and dissatisfaction are a direct result of the low quality of their products and the unreliability of their customer support. After making a purchase from Mambe, I was taken aback by how flimsy and poorly constructed the hiking rucksack that I bought was. Before I even took it with me on a journey, the material was flimsy and easily tore, and the zippers were already having trouble opening and closing properly. My attempts to contact customer support were met with responses that were not helpful, and there was no resolution to the problem that I was having. During my trip to the mountains, the backpack I was using rapidly fell apart, and as a result, I was left without a functional backpack for the rest of my journey. Because of this, I was left without necessary equipment, which was not only an annoyance but also a potential threat to my safety. In general, I am unable to recommend the Mambe company to anyone seeking for outdoor gear that is dependable and long-lasting. Because of both the low quality of their products and the unreliability of their customer support, purchasing from them is not an option that any serious outdoor enthusiast should consider.

Pros
  • Website that is simple to use.
Cons
  • limited supply of stock.