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Macao, Shreveport
1 Level
730 Review
78 Karma

Review on Beasea by Keith Iverson

Revainrating 3 out of 5

The Beasea Online Store: Your Worst Nightmare in the Kitchen

My experience purchasing at Beasea's online store left me feeling extremely dissatisfied, which is embarrassing to admit given my position as a product manager. My experience in the kitchen was a nightmare that left me with a sour flavor in my mouth. To begin, their website is a complete and utter disaster. It is cumbersome, out of date, and has the appearance of having been developed in the early 2000s. It's almost as if user experience and design thinking are completely foreign concepts to them. Finding what you're looking for is like attempting to find your way through a labyrinth while wearing a blindfold. The quality of the merchandise themselves is lacking. After placing an order for some bakeware, I was shocked to see that it arrived appearing as though it had been through a battleground. The product was of inferior quality, and it was obvious that it was not constructed to last for very long. The fact that their shipment and handling was a joke only added insult to injury. The delivery of the products was delayed by several weeks in comparison to what was anticipated, and when they did eventually arrive, they were broken beyond repair. However, the company's dedication to the satisfaction of their clients was the cherry on top. It seemed as if they were making an effort to provide me with a poorer experience on purpose. The representatives were unhelpful and seemed disinterested in the conversation. They also appeared irritated that I had bothered to contact them in the first place. In summary, the experience of shopping at Beasea's internet store was a total and utter failure. It is abundantly obvious that they do not care about the customers they serve or the standards to which their goods are held. Try not to give yourself a backache and go shopping somewhere else instead.

Pros
  • Delivery was very fast
Cons
  • I do not remember