This product has helped us to connect our office voice system with google apps, so that we can have unified communication across all of them without using any additional software or hardware solutions from third parties like Cisco Jabber etc., which are very costly in terms of licensing costs as well! I do not see anything at this point by way of complaints about it because everything works perfectly fine till now!! It's been working flawlessly since last one year when i first implemented into my organization!! Highly recommended if you're looking out ways how your organisation could benefit form unifying its communications systems through different platforms such as Skype/Google Hangouts / Teams!