When I first got this 'new' V30 I noticed that it was 'used'. I contacted Evereze support and they got back to me within hours. At first I wanted to ask for a replacement but also gave them the option to refund part of the money paid if I keep it. I want to say that the customer service is top notch! Luckily they refunded me the same day and helped with an extra battery. I would give them 10 stars if I could. As for the V30, I'm in love. I've had the Dyson for about 3 years now and the problems started about 4-5 months ago. I bought a new battery and filters but it still doesn't hold a charge. Even some strange piercing noises. I was vacuuming some garbage the other day and it shut off after 2 minutes (presumably on a full charge). I needed a fallback so I bought this after reading the reviews. This vacuum feels lighter than the Dyson. A plus! It has light to illuminate what you usually miss. A plus! This shows you the remaining battery life on the screen. A plus! With a smaller head width, it penetrates better under furniture. A plus! The suction power really seems to get the job done so I'm very happy with it. A plus! Finally, the filters are easier to clean. A plus! Overall I am very happy with this purchase. I thought for the price I paid for the Dyson it would have lasted longer than it actually did. So the bottom line is this. If I have to buy another one within the next year or two I'm still saving money and it seems to work just as well as the Dyson (at first). *** I will update if there are problems. so later. ***