I like how easy it was for me as someone who has never used this type software before! It took about 30 minutes from start till finish getting everything set up correctly (including my login). My only problem right now would have been if there were different font sizes available when creating documents but other than being able touse certain features suchas adding pictures i haven't had any issues yet since using their product!! This program allows us at work not having access to our email systems during business hours while still allowing users outside office time use them without needing additional programs/software etcetc I like how easy it is to use and navigate. It is very user friendly! I don't have any dislikes about this product. It has been great for our company. We have been able to track our clients, projects, invoices, etc.