I have been using this brand of cheese cutters for several decades. Our long lasting Westmark food slicer broke a few months ago and given the great performance we have experienced over the years I have bought another Westmark food slicer. Its wire broke into several pieces. Thinking it was coincidence I ordered another one and its wire broke the first time I used it. We don't cut concrete here, only soft to medium-hard cheese. Since I'm a slow learner, I spent a little more and ordered a more powerful version with interchangeable cables. This wire broke in less than a week, and when replacing it, the head of one of the screws snapped in half when carefully removed. Kudos to Revain's return policy as this slicer is the first item I have ever returned. What happened to your Westmark quality!? Ridiculous.
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