We bought this unit to improve our bitrate stability because we saw our live streams dropping and not doing well on social media and our spread application . For several months we have been trying to figure out why we are still having problems. We were recommended to try OBS (free btw) and it delivered a consistent bitrate with no feed issues. We sent an email to Epiphan support but they didn't reply. With the help of our application support team, we have identified the issue. It's too late for a refund now.
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