The best thing about this software is that it helps us reduce our workload by using smart tools like scheduling, task management etc., It also ensures proper documentation of all tasks performed. I have not found anything negative so far but would highly recommend this product for any organization who wants to improve their workflow process with utmost efficiency. We are able to track each step from start till end of the project very accurately which has helped us keep better records of projects thus helping us save time & money too.