The repair facility evaluated the product and determined that it could not be fixed. They issued an act, sent it to, support froze for a considerable amount of time, and wrote something along the lines of "we'll be back within 48 hours." As a consequence of this, the response time that was established was not honored. They offered a refund, but the headphones are now more than twice as expensive as when they were bought; in other words, you cannot purchase headphones of a comparable quality for this money. The law that protects the rights of consumers states that it is the responsibility of the buyer to decide whether or not to return the money or the goods to the seller. If the buyer receives an indication that this is the case, the transaction is merged and sent directly to the seller. 0 out of 10 for service that is focused on the needs of the customer I will never purchase anything more from this location, and I will make everyone aware of the issues.
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